THIS COMPANY IS HOLDING CUSTOMER'S MORTGAGE PAYMENTS UNTIL THE DAY A LATE CHARGE IS ASSESSED. I MAILED MY PAYMENT ON 7-7-10. THEY POSTED IT ON 7-19-10 AND ASSESSED ME A LATE CHARGE OF $40.77. PAYMENT IS DUE ON THE 1ST AND LATE AFTER THE 16TH. I HAVE MADE ALL PAYMENTS AROUND THE SAME TIME AND EVEN LATER AND HAVE NEVER HAD THE PAYMENT POSTED AFTER THE 16TH OF ANY MONTH IN THE 3 1/2 YRS I HAVE BEEN MAKING PAYMENTS TO THEM. THEY FLAT OUT REFUSE TO WAIVE THE LATE CHARGE, I'VE EVEN ASKED THEM TO LOOK AT THE HISTORY TO CONFIRM WHAT I WAS... read full review »