I got a HORRIBLY defective air conditioning unit that POURS out water (as a running faucet would) and PC Richard & Son has first off, denied me of a refund of the $310 I spend there, and has also denied me an exchange for another, insisting that someone FIRST come to my house to repair the untit. I've NEVER HEARD of anything so absurd! I can't understand WHY I should be forced to KEEP a defective unit that I just spend $310 for??? Furthermore, WHY would I NOT even be entitled to even so much as exchange the unit for another?... read full review »