I have been using online Bill Pay through my personal BofA account for at least seven years. Last month, I paid two of my credit card bills online and somehow that information was lost from their system. Fast forward to this month, I receive my statements showing late fees and interest charges that should not have been. I called BofA and they informed me they had no record of the transaction (naturally) and suggested I write down the confirmation numbers presented when submitting online bill payments. Lesson learned for me. I have to believe... read full review »