I have experienced one failure after another and am absolutely frustrated with Bright House at their complete failure to correct customer service and technical related issues. Back in the fall of 2009, on the day of my installation, I was held hostage by your installer, from approximately 11a until 9:30p. Unfortunately, when he arrived and installed my cable at my new home he failed to do it properly. He failed to confirm before leaving my home that the service was working appropriately. After he left my home, I discovered that I had no... read full review »