I purchased a new heating and cooling unit from Sears approx. three years ago. The subcontractor hired by Sears installed the unit. For whatever reason, it took him all day to do it. Two months ago the unit froze up. This pass weekend my hallway and bathroom floors were drenched with water. After calling Sears, the rep. told me they could not get anyone out to my house until Thursday, 8/5/10. I explained to the rep. that I have water all over my floor now and I need someone NOW! He put me on hold, came back and told me it will be 8/5/10... read full review »