I ordered patent leather shoes from Zappos. They were crinkled. I saw the same shoe at Marshalls for half the price and knew they weren't right. I ordered a "white" shoe and received "cream". I bought a purse of stated dimension. It was much smaller upon arrival. Their sister site, 6PM sells polyurethane shoes represented as leather. I mistakenly returned another fake leather shoe to them that came from another site. They refused to send them back! I also purchased numerous other shoes that I kept, but because of the three... read full review »