I'm in the process of trying to return a purported Prada bag that did not work out. In conjunction with the return I have requested an exchange. I know, I know, sounds ridiculous given what I learned AFTER I made the purchase (should have researched first). Two things going on here: one related to the authenticity of the bags which, based on the majority of reports filed here appears dubious and, the other related to their customer service, (i.e., can you get your money back - less the "restocking fee"), responsivene... read full review »