I am not for sure if this is the correct department for logging a complaint concerning your customer service department, however, I purchased your five year platinum service agreement and the type of service I'm receiving is very unprofessional. I called your service department over three weeks ago requesting assistance on my Sony TV. After talking with Michelle, she told me should could not find a Sony representative in my area. I had informed Ms. Michelle, I had contact Sony and they do have service representatives in my... read full review »