I just had a HORRIBLE experience with Cookies By Design and I will NEVER use them again! I am so displeased with their poor quality products and their utter lack of customer service that I actually filed a complaint with the Better Business Bureau. Here's what happened: On 6/19/10, I placed an order for 8 monogrammed wedding favor cookies. The cookies arrived on 6/24, and they looked NOTHING like the photo on the website. The frosting was different, and so was the font. On top of that, the writing looked completely... read full review »