I also will never purchase anything from Gallery Furniture again. I waited 3 weeks for a part to fix a lift chair for an elderly woman with Parkinson Desease. The customer service rep, Laura was extremely rude - very bad attitude. I could hear her through the phone belittling the service repaire man that was at my house. She talked to her employee and myself in the same way. Did not offer any solutions to expidite the parts needed. I explained over and over how dependant this person is on the lift chair. The parts arrived and they were the... read full review »