I am fighting the same complaint with Directv and shoddy "professional installation". They tore a huge hole in my wall and left a large crack running across the wall from the crack. Customer Service sucks. Sent complaint to corporate office. Try these emails: [email protected], [email protected], and [email protected] Forbes lists these individuals as CEOs and senior executives at Directv - Maybe is their inbox gets flooded with consumer complaints something will be done. read full review »