I have been trying to get a hold of them for FOUR weeks through customer service and have actually waited on the phone for an hour, sometimes an hour and a half, just to see if anyone would ever answer- of course they never did. I did my laundry, cleaned the dishes and cooked dinner all while on hold. And I got the same response, "we are receiving higher than normal call volume"- really, for four weeks?? I've sent them two emails to no avail-not even an email acknowledging mine. What makes matters worse is that I'm... read full review »