JULY 10 2010, JAL702 FROM HONG KONG TO JAPAN & JAL78 FROM JAPAN TO HONOLULU. MY WIFE AND TWO KIDS HAVE 6 LUGGAGE AND 2 CARRY ON. ONE OF THE BRAND NEW ($400USD) TUMI 28" LUGGAGE GOT DROP TO THE GROUND OR SOME HOW DAMAGED BY JAL WORKER, ONE OF THE TOP CORNER GOT CAVERN IN. AFTER PICK UP THE LUGGAGE AT THE HONOLULU AIRPORT, SAW THE DAMAGE LUGGAGE AND WENT TALK TO THE JAL WORKER, RIGHT AWAY, THEY SAID THEY WILL NOT BE RESPONSIBLE FOR THIS KIND OF DAMAGE. I ASK THEM THIS KIND OR THAT KIND DAMAGE, THE WORKER NAME RYOKO SAID, EVEN A BIG DENT... read full review »