I am absolutely shocked by the complete lack of customer service and the totally inefficient processes I have experienced before even getting on a plane with Air Asia! On 2nd August I received an email saying my flight on 4th September D7 2007 (STN-KUL) had been cancelled. This caused me huge inconvenience trying to rebook flights, accomodation, transfers - not to mention the costs incurred. But the most painful experience has undoubtedly been trying to get a response or contact at Air Asia who actually knows what they are talking about. Even... read full review »