I had a receiver die and had to have it replaced, they charged me the $19.95 for that which I was not too happy about since I was under the impression that the receivers belonged to them and that they should then fix them. I eventually agreed to a DVR upgrade because it cost the same, they sent out a contracted technician who didn't seem to know what he was doing, then he tried to charge me $50 for the second cable line. I had to speak to customer service and his company before I got that straightened out. Now I've had this DVR for... read full review »