I sent in the refund request and was told I qualified for the money back guarantee, allow 2 weeks to receive my refund. I did so, contacted them again and was told that due to technical issues the refund could not be processed in their Admin system therefore; they are forwarding to Head office and they will send me a cheque. Allow additional time for this. I did and again contacted them. This time I was told that due to strict credit card regulations they have been prevented from processing my refund by cheque and the only available option wa... read full review »