First, there are problems with the two sets kid's room furniture I ordered, they could not assembly the twin size beds together. So they took the beds back. It took me several days to finally reach somebody in their store and the customer service rep to get the status of my order (I called them many times, they always said they will call you back, but they never did). A month later, I finally got all the furniture. But lots of thread on one twin size mattress was broken. So I called the customer service again, they agreed to exchange one... read full review »