This is a two pronged complaint against Sephora citing a behavioral pattern and a one time incident. Sephora's return policy calls for returns within a 60 day window. Magically, they don't seem to process credits until the 61st day, at which point they issue only store credits not refunds to your credit card...hmmm. I know this because I started paying for returns using Delivery Confirmation which shows the exact date and time when returns are received at Sephora. Literally across the board this has happened a handful of time... read full review »