This company follows a certain pattern. Once you have booked your trip, you're on your own. Try to make any changes or ask for even the slightest accommodation, and the response will be "sorry, can't do, that's not our policy". And that is if you are lucky enough to talk to a customer service representative Hold of 45 to 50 minutes are common. We booked the Moscow-St Petersburg cruise and later added the pre-trip to Kiev. When we check our Itinerary on-line we were booked Sacramento-Seattle (Alaska Air) - Paris (Air... read full review »