I have a major complaint about Magic Jack. We ordered this item over the phone (all voice prompts) because of an infomercial. we were not to be charged until we had tried the unit out for 30 days. The funny thing is ..we never received the magic jack...EVER! but we did receive our visa bill from them. They had charged us for something we never received. We went online and used their online chat tech support. My god!!!...this has to be the biggest joke. The 2 people we talked with we not even on the same page as us.No offense to anyone... read full review »