To Whom It May Concern, I have purchased the My Touch Handset by T-Mobile Wireless Co. In August of 2009 at the price $400.00. Since that time, the device has slowly began to malfunction. As I recall, May 2010 was my first encounter with the defective device. I contacted the customer call center in reference to the issue and my device was replaced but not as a new phone, as a refurbished device. Around five weeks later, I encountered the same issues. The issue was not resolvable via telephone with the customer care center; therefore, a... read full review »