I've been with t-mobile for 13 years now and never received an upgrade. I bought one new phone from t-mobile only because I wasn't aware that I could get an upgrade (it was convienently not mentioned by the sales rep). Well my razor phone that I have had for 3 years will no longer let me hear phone calls unless it is on speaker phone. The screen is completely blank and it will only charge half the time I plug it in. I made t-mobile aware of my issues and they tried to give me an "upgrade". HA. My monthly bill went from $75 to... read full review »