Had my phone for over two years and have forgotten vkey; this wasn't a problem before as I'd just buy a 'top up' card and call the serial number in to the customer service number. However they changed their system and now they won't reactivate the phone without the vkey and account number even though the top up goes through. Tried four times to get a live person on the phone out in the middle of nowhere and killed battery while on the road. Tried again once I returned home and recharged the phone. Some... read full review »