My husband & I made an early online booking of a flight on AirAsia as we were waiting for his new passport to be ready. The minute we booked it, the system hanged and the payment was pending. I wrote and email to ask about the status. I called their premium line customer service to check but I was put on hold with no one telling me how long more I had to wait. The daylight robbery that I am upset about is, they only have premium line and it costs us (bloody RM1.95/minute) & there was no other choice! Why call it premium if I... read full review »