A year ago I contacted XM/Sirius Radio to close my satellite radio account due to a rate increase and low usage. I was on hold for over 1 3/4 hours undergoing three agent referrals before I reached someone who would assist. That person apologized profusely and offered me an incredibly discounted rate - for the full following year if I would continue service. I stated that my credit card must be removed from auto-billing and the agent agreed. Last week - 13 months after I agreed extending service for a year I got a bill for two months of... read full review »