Spent THOUSANDS furnishing a new condo. Ordered sofa...defective. Couldn't get resolved. Finally took offer to "reselect" new sofa for $719 difference (plus to reprotective coat cost). DEFECTIVE. Blamed US for ordering "plush" instead of "extra firm" cushions for sinking seat...though our designer agreed we had ordered extra firm cushions. Offered nothing. With repeated complaints, offered to replace cushions with NO guarantee. WHAT?? It's their merchandise, why can't they guarantee the... read full review »