The computer would not boot up on initial startup. I spent several hours with two or three phone support representatives who seemed to be clueless about how to address the problem. One told me to open the case and reseat the TWO memory modules. In fact, there were FOUR modules, two of which were inaccessible without first removing the DVD drive. He apparently didn't know the details of the system I had ordered even though he had the Product Number and Serial Number. After much fumbling around, I decided to contact e-mail support instead... read full review »