After being on hold (not unusual...one time it was for over 1.5 hours), I was told I had "price for life" and so I could receive a new modem at no additional cost to me. Normally there is a $3.49 fee per month, but again, "price for life" would eliminate the fee. When I called back a few days later to get the tracking number for the shipment, I was told I DON'T have "price for life." When I asked to speak to a supervisor, I was placed on hold for a while, and then disconnected. Total time spent: 1 hour, 2 minutes. Value of "price for life": worthless. read full review »