Charter Communications has proven to be a nightmare from which there is no escape. After 18 years of being a Charter customer, I decided to switch to another cable/phone/internet service provider in the area. On about June 25th, all services were switched. Although the new company notified Charter of the phone change, I was told that I would need to notify them that the cable and internet service was switched as well. On July 1st I called, and was passed to a "retention specialist" named Ryan. Of course he asked why I switched, and he... read full review »