I just found out myself about these charges on my account. They had been coming out for five months at a charge of $24.95, but not just from one source but from two of them. One is this value plus and the other is funsource. I called the number and actually got somewhere hope this will help you as well. I was given a web site address so that I could print off my own refund request. ( I also kept the representative on the line until i made sure it was not a hoax.) Here is the web address www.programstop.com. you need to scroll down to the FAQ... read full review »