my piece of craps phone totally died after i dropped it, not that it wasnt dying anyway..i made an insurance claim but the denyed it even though i pay insurance and my bill monthly.. the ended up telling me my claim was bogus and to by a new phone. even after i threatened to leave their service.. the also told me that that they were inface willing to sell me a used phone, i guess to ease my pain.. i took the time to send their customer service dept. a complaint.. here is their response and a response from a friend of mine after i... read full review »