My claim was denied because my mother was already in the hospital for cancer surgery. I did not cancel the trip because of the cancer, I cancelled because her lung collapsed the day before my trip. The doctor's statement clearly said that the collapsed lung occurred the day before my trip. I pointed out to Mercury that the statement said that, but they want a doctor's letter saying it again. I have a second claim pending that I was told will probably be denied as well. I was called home from a trip because my mother developed... read full review »