We have had Xanadoo for over a year now. Have had multiple reception issues from the cell tower. It is terrible when it rains or snows, customer service is terrible, no one at the Decatur, IL stores has any answers or any type of courtesy towards their customers. Ask to speak to a supervisor at their customer service center for technical issues and they are never there. They cannot help in setting up phone numbers or phone service. If you can find any other providers in this area, use them. Do not use Xanadoo, it is fine until you have an issue. read full review »