I am extremely upset with Sears Customer Care Department. I have had appointments to have my ice maker repaired now 6 times since September 4, 2009. There have been various "fixes" applied but nothing completely resolves the issue. The ice will not always come off the plate like it's supposed to and it gets stuck half way on and half way off the grid. When the water starts running for the next cycle the water runs over the ice that is stuck and runs down on any ice that has been made and melts what ice is in the bin and turns the... read full review »