I order a futon from sears' web site. the ad stated " futon with 8 inch mattress " $49.99. It seemed to good to be true, a futon with mattress for less than $100. when the package arrived at my door, to my surprise, it was only the arms for a futon. so got online and chatted with customer service, who apologized for the false advertising (said she would tell those in chrge of web site to change the way ad worded), and she told me all I had to do was take the item to the nearest sears locationfor a full refund. I actually... read full review »