We returned from Tenerife on 06/07/10 from a one week all inclusive package holiday. We had booked return flight extra leg room seats for £72 but were unable to have them due to the plane being a different design. I telephoned Thomas Cook the next day to enquire about a refund and duly sent copies of holiday booking, seat booking and boarding cards with seat numbers the next day. Seven weeks later I am still waiting for the refund! When I phone it can take up to 30 mins for the call to be answered, and up to a week for an e-mail to be answered. If my customer service was this poor where I work I would be out of a job! read full review »