The product is great but the engine is not. It broke after 3 weeks. I purchased a seven year warranty and followed the instructions to return it. I called to check on the status and was told I probably should have sent a check with it. The warranty I purchased does not mention any payment for repairs and I followed the instructions to a T. After explaining this to the customer service lady, she checked on it and said they would process it soon and send a replacement. The problem is, the thing broke after three weeks. Plus the customer... read full review »