I have been Verizon Wireless customer for over six years. I would still remain if there was no problem wit constant conflicting information given by several agents: In the afternoon aprox. 7 pm I spoke to agent who told me I had still a lot of minutes left and as she looked at the account she suggested we should change my plan to lower one in minute coverage still I have not been using my full. I agreed and she said it will take place immediately with no extra fees. At the end of the month after noticing I was still being charge higher... read full review »