I too had a run in with Xlibris after I thought I had done adequate research and negotiated the terms I wanted. Was I ever surprised when the first person - and each subsequent person - that I spoke with after the original sales agent, did not understand or speak English. That was an eye opener. They royally messed up my books. I ended up filing compliants against them with the OAG and BBB. In the end, I got all my money refunded. After further research I started my own independent publishing company and got the job done for far less money - 3 books for the price of one at Xlibris. read full review »