Difficulty Cancelling service. TW refused to cancel service, due to my not knowing a PIN number (which I am sure was never provided) or the exact date and amount of my last payment (which is auto drafted). They will not allow cancellation online (where I can log in with my username and a password (which is NOT the same as this PIN number they want). I know my name, account number, address. I believe this policy is about extracting more money from the consumer. The harder they make it to cancel, the more days a person ends up paying for service. read full review »