Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair! read full review »