It's our 10th anniversary, so we decided to treat us a nice gateaway to J.W. Marriott at Desert Springs. I got on the phone with their 1800 reservation line and experienced a complete un-Marriott like experience. Both my husband and I are Marriot Rewards Program members and we've been with Marriott for years. So this really came to a surprise to us. The lady on the phone was rude from the beginning. She suggested that I could go online and find all the informaiton I was asking from her. When she was done making the reservations, I... read full review »