I bought a new house in November 2009 which had new windows recently installed by Window World. In April 2010 a bird flew into one of the windows, cracking it all the way across. We called the company attempting to purchase a new window outright, and they told us the windows were under warranty but we had missed the transfer period (the former owner neglected to tell us about a warranty). For weeks we kept calling to get someone to come assess the damage to no avail. Finally my husband contacted the corporate office and the local owner called... read full review »