My wife ordered localnet minutes before I got home. I had already taken care of the internet and phone so she called, then faxed to discontinue our service. Without ever receiving the setup cd they spoke of, we were charged a full month's service fee for an hour of service (which we weren't set up for.) When we called customer service, they wouldn't budge and gave us the company policy rhetoric. After speaking with the customer service rep. and being denied the right to speak with management, coupled with the complaints that... read full review »