I usually pay WAMU's bill in person by check at WAMU's branches. Last month I decided to pay via telephone a few days prior to the due date. I, repeated all information including the route #, etc. to WAMU's Customer Service person on the telephone. A couple of weeks later WAMU sends me letter stating: that I gave the telephone person incorrect information, increases my fees plus a late charge. Thus, I drove to the Branch where I do business with explanation to the Bank Manager that since WAMU made the mistake I should not... read full review »