Yep, we had to call 911 on them. Before you hire them, do your homework. From the BBB site: "BBB processed a total of 10 complaints about this company in the last 36 months, our standard reporting period. Of the total of 10 complaints closed in 36 months, 1 was closed in the last year." According to our research AFTER our experience, the consensus seems to be that the owner of this company is "brutal" to deal with. Our story: When I called to book my move, I told them our new house has a spiral staircase, that the... read full review »