They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them pictures they denied my request to send it back after months of me trying to contact someone! I filed a complaint with BBB and they basically lied and said that they settled with me, which they absolutely did not! So I paid over $100 for a piece of trash! No good crooks! Terrible service! Don't buy from them! read full review »