The Customer Solution department is awful. I have never been lied to so many times. We have been waiting since 8/18 for a refund of more than $2000. Sears has charged interest on an order that started on 8/6 and was cancelled on 8/18, because Sears could not find the part. We could not wait any longer, but we believed in Sears. Now all we get are lies. I was on hold for thirty-six minutes to speak to a rude manager who hung-up on me. 1-800-479-6351, change it to 1-800-worthless cheats. You all need to be on the unemployment line. Sears Solutions - that an oxymoron. September 13, 2010. read full review »