Dear Mr. Arpey, Your change fare policies are abusive and unfair to your most loyal customers. My wife and I made a mistake booking a trip to NY last weekend and needed to be back in Chicago on Sunday one day earlier. The flight we wanted to be on had plenty of seats but we were still socked with a $600 change in fare difference to make the trip. That put the total cost of the trip at over $1, 000! I'm a heavy traveler and usually enjoy American but this has left an extremely unpleasant impression of your Company with me. I understand your needs as a business, but this it over the top in a predatory way. read full review »