WOW! We are not the only victims. Our original contract was with Pinacle then to our surprise SAI and now Castle Rock! We were not satified with their service at all. Who wants a home security company that will take over 15 minutes to call your home after your alarm sets off? We wanted to test our system so we purposely set off our alarm. We expect to receive a call from our home sercurity company within a reasonable amount of time - 15 minutes (what seems an internity) after setting off the system is not acceptable. Because of that we... read full review »